Privacy policy
Last updated: June 2026
Who we are
AdwaCare+ is an independent medical-travel facilitation and patient advocacy service. We help families coordinate access to specialist care abroad. We are not a hospital, clinic, or insurer.
What we collect
When you contact us — through Maira, WhatsApp, email, or a form — we may collect:
- Your name and contact details (phone, email, preferred language)
- Information you choose to share about your health situation, travel plans, or a family member's care needs
- Medical records or documents you send us to help with coordination or second opinions
- Basic technical data (browser type, pages visited) if analytics are enabled on our website
How we use it
We use your information only to:
- Respond to your enquiry and provide advocacy or coordination support
- Share relevant details with partner hospitals or specialists, only with your consent and only when needed for your case
- Improve our service and communicate with you about your journey
We do not sell your personal data. We do not share it with unrelated third parties for marketing.
How long we keep it
We retain enquiry and case information only as long as needed to support your journey and meet reasonable record-keeping requirements. You may ask us to delete information that is no longer required.
Your rights
Depending on where you live, you may have rights to access, correct, or request deletion of your personal data. Contact us at [email protected] and we will respond thoughtfully.
Security
We take reasonable steps to protect information you share with us. No method of transmission over the internet is completely secure; please share sensitive medical documents only through channels you trust.